FREQUENTLY ASKED QUESTIONS

Q. Do you provide a written agreement?
A. Any reputable DJ or business owner is going to provide a written agreement.   A contract engagement form is emailed to you upon your request for our DJ services. This completed contract contains the details of your day, event, place, time, and what is to be expected by DJ Wheels Entertainment.  If you are shopping around for a DJ and find one who does not use a contract then keep shopping!

Q. How do I Book you for my event?
A. It's easy. A signed contract and an initial, non-refundable $100 retainer fee is required to secure our services for your event date and this is strictly first-come-first-served. You can pay by check or credit card (paypal) whichever is most convenient. You can get our contract emailed to you by sending a request to info@djwheelsentertainment.com or you can give us a call and we'll get one right out to you.

Q.What is the best time to contact you?
A. We don’t have ’set’ office hours and the easiest way to make initial contact
is through email (info@rrmobiledj.com). We prefer to have some type of email contact before speaking with you on the phone, simply because it gives us an idea of what you are
looking for. If you would like to reach us by telephone (304) 615-3645.
This is Richard's cell phone, which is on 24/7 for all clients. You
may also text him at this number as well. All calls and emails will be
responded to within 24 hours, if not sooner.

Q. What do you wear at the events you work?
A. Our dress at all events is business casual. This means company  branded polo shirt / dress shirt and slacks. We do not do the suit and tie / tux thing. It is not our style.

Q. What do you need to setup?
A. We require  the chosen venue to be WHEELCHAIR ACCESSABLE and it is the Client's responsibility to ensure that WHEELCHAIR ACCESS is available.  Our main DJ uses an electric wheelchair. He has worked as a mobile DJ for several years and is in no way limited except by the use of the wheelchair.
Generally we need access to at least 2 outlets on separate breakers, and a space of 10-12 feet wide or more.  We bring our own tables and skirting, in the event that we need another skirted table we will let you know well in advance.  For outdoor events we hope you have a shelter for us or we can we supply our own tent to protect our equipment from heat and moisture.

Q. When do you arrive to setup?
A. We arrive 1-2 hours prior to our contracted time to begin setting up. This insures all issues will be handled before a single guest arrives.

Q. Do we pay for setup/breakdown?
A. No!  You only pay for the time one of our DJs is performing.  We do not
charge for setup or breakdown time.

Q. Do you take music requests?
A. We strongly encourage music requests throughout the event and do our best to play as many as we can based on the time available. We feel it is your event therefore we play the music you and your guests want to hear, not just what we want to play.

Q. Do you use a Digital Music and/or CD’s?
A. We are a 100% all digital, computer controlled system.

Q. Do you have clean music?
A. Yes. All of our music is edited to FCC compliant standards and these are the same songs you hear on the radio. We do keep in mind that not all songs heard on the radio are appropriate for all ages and we will use our discretion as to what is appropriate for your function. We would also be glad to adhere to a "do-not-play list" if there are specific songs or artists that you definitely don't want played.

Q. Does you have the typical music you hear at every DJed event?
A. We play the music you choose for your event. We do have all the party classics such as: The Electric Slide, The Cha Cha Slide, The Macarena, The Train, The YMCA, The Hokey Pokey and of course the Chicken Dance.We do not have to play them if you choose not to hear them at your reception. Again, this is your day and you can tell us exactly what to and
what not to play--it’s up to you! We will be more than happy to play them if
you would like, or you can simply leave it up to us to decide based on your
crowd and your guests’ requests.

Q. Will you play music provided by people the day of the event?
A. We never allow outside music to be played at any event we work. There are
a couple reasons for this. First, we pride ourselves on having on the
highest quality music, both in sound quality and content quality. All our
music is edited for content, meaning you will never hear any cursing at an
event we play. We have no way to know the quality of the music someone
may hand us. Second, our system is an all digital, computer controlled
system which must have all the music loaded onto the hard drive prior to
your event in order to insure proper playback.

Q. Do you advertise at my event?
A. No!  We are there to play a part in enhancing your event, not to overtly enhance
or promote ourselves. We do have a tastefully placed logo on our façade,
but outside of this, you will not hear any self promotion.

Q. How loud will the music be?
A. One of the biggest pet peeves of clients and guests regarding other DJ's
they've seen in the past was volume. "The DJ was just too loud." We try our
best at all times to ensure that the volume level is appropriate. During the
cocktail and dinner hours the music will be set at a comfortable level to
facilitate normal conversation. Background music should be just that - in the
background. When it's time to dance, if necessary, and if possible, the
speakers will be adjusted to give the dance floor the maximum sound while
the rest of the room can still engage in conversation. If an event is at a
private residence or on a residential property, we will work with you to
ensure that your guests can enjoy themselves throughout the night while
not eliciting complaints from neighbors. Of course, if at any time you feel
that the music is too loud - or too quiet - let us know and adjustments will be
made. It is your event after all!

Q. What kind of equipment do you have?
A. We use only professional grade equipment from some of the top brands in the industry (Peavey, EV, Behringer).

Q. Are you a member of any DJ Associations?
A. Having worked around the mobile entertainment industry for the past several
years, we have come to one conclusion: DJ Associations serve no purpose
to professional DJs. They are nothing more than a marketing trick for DJs to
use on potential clients to make them sound more important than they
actually are. A little logo in the corner of a website does not make a
professional DJ.

Q. Do you use a "tip-jar?"
A. No, we do not. We charge a professional rate for professional services. You
will never see a "tip-jar" at your event, or find us soliciting or encouraging
gratuities from you or your guests. If, however, you feel you received an
exemplary performance at your event, and you decide of your own accord
to offer a gratuity, you may do so freely. It goes without saying that we
wouldn't mind!

Q. Can I see you perform at an event before we book you?
A. Because of the nature of most private events, we in most cases cannot allow you to attend one of those unless we are able to make arrangements well in advance with the clients who booked us. We in turn will not allow any prospective clients to attend your private event unless you provide us with your permission prior to your event. However, if we have a public performance coming up, we would be glad to have you attend and see us do our thing giving you an idea of what you can expect.